Privacy Policy

4.1 Introduction

This Privacy Policy describes how ROeMart, operated by ROeMart Technologies ("we", "us", "our"), collects, uses, shares and protects your personal information when you visit or make a purchase from www.roemart.com ("Website").

By using our Website, you agree to the practices described in this Privacy Policy.

4.2 What information we collect

We may collect the following types of information:

a) Information you provide directly

• Name
• Billing and shipping address
• Email address
• Mobile/phone number
• GSTIN (for business customers)
• Company name and designation (for B2B users)
• Order details, support queries and feedback

b) Payment information

We use third-party payment gateways (Razorpay / PayU / etc.). We do not store your full card, UPI PIN or net banking credentials on our servers.

c) Automatically collected information

When you use our Website, we may collect:

• IP address
• Browser type and version
• Device information
• Pages visited, time spent, referral source
• Cookies and similar tracking technologies (pixels, tags, etc.)

4.3 How we use your information

We use your information to:

• Process and fulfill your orders
• Communicate order updates, shipping status and support responses
• Provide invoices, warranty and service records
• Improve our products, website and customer experience
• Send marketing communications and offers (you can opt out anytime)
• Comply with legal obligations and prevent fraud

4.4 Cookies and tracking technologies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your cart and preferences
• Analyse traffic and usage patterns
• Improve site performance and security

You can control cookies from your browser settings, but disabling them may affect some features of the Website.

4.5 Sharing of information

We may share your personal information with:

• Logistics and courier partners – to deliver your orders
• Payment gateways – to process transactions
• IT / hosting / analytics partners – for secure operation and analysis
• Service partners / technicians – if you request onsite service
• Government authorities / law enforcement – where required by law

We do not sell your personal information to third parties for their own marketing.

4.6 Data security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure or destruction, as required under Indian IT Act & Rules.

However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

4.7 Your choices & rights

You may:

• Access, review or update your account information
• Request correction of inaccurate data
• Opt out of marketing emails/SMS by using the unsubscribe link or contacting us

For any privacy or data-related queries, contact us at [privacy email].

4.8 Retention of information

We retain your information for as long as necessary:

• To fulfill orders and provide services
• To comply with legal, accounting and tax obligations
• To resolve disputes and enforce agreements

4.9 Third-party links

Our Website may contain links to third-party sites (payment gateway, blogs, YouTube, etc.). We are not responsible for their content or privacy practices. Please review their privacy policies separately.

4.10 Children's privacy

Our Website is not intended for children under 18 years. We do not knowingly collect personal data from minors.

4.11 Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

4.12 Contact & Grievance Officer

If you have any questions, complaints or requests regarding this Privacy Policy or our data practices, please contact: