Returns & Refunds Policy
Our policy for returns, refunds and exchanges
Last updated: December 17, 2025
Return Eligibility
Returns are accepted when:
- Wrong item delivered
- Damaged product received (with unboxing video)
- Manufacturing defect
- Unused items in original packaging (within 3 days of delivery)
Non-Returnable Products
For safety & quality reasons, certain products cannot be returned:
- RO membranes (if opened)
- Sediment, carbon & other filter cartridges (opened/used)
- Water treatment chemicals
- Cut pipes, hoses, wiring, custom lengths
- Electronics damaged due to wrong installation
- Custom-built items (e.g., SS skid, FRP assembly)
- Industrial items already installed or commissioned
Proof Required
You must submit:
- Unboxing video (mandatory for damage claims)
- Clear images of item, packaging, and invoice
Replacement Process
- Submit proof within 48 hours of delivery
- Our QC team reviews within 24–48 hours
- Replacement or refund processed as applicable
Refund Timeline
Refunds (after approval) are issued:
- To original payment method
- Within 5–7 business days
Shipping fees & COD charges are non-refundable.
Order Cancellation
- Can be cancelled before dispatch only
- After shipping, cancellation is not allowed
- If customer refuses delivery, two-way shipping charges apply
Contact Us
For any questions regarding returns and refunds, please contact: