Shipping & Delivery Policy

Order Processing & Dispatch

• Orders placed before 12 PM are usually dispatched the same business day
• Orders after 12 PM are shipped the next working day
• Bulk/industrial shipments may require 1–2 days for preparation
• Orders are not processed on Sundays and public holidays

Shipping Partners

We ship through trusted courier and logistics networks:

• Delhivery
• DTDC
• BlueDart (select PIN codes)
• Professional Couriers
• VRL
• SRMT
• Transport LR for heavy consignments

Courier selection depends on product type, speed, and destination.

Estimated Delivery Time

• South India: 1–4 working days
• Rest of India: 3–7 working days
• Transport LR shipments: 3–10 days

* Delivery timelines are subject to local conditions, courier delays, and holidays.

Shipping Charges

Shipping fees are calculated based on:

• Weight & dimensions of the package
• Delivery location (metro/non-metro/remote)
• Mode of transport (courier/surface/air)

Tracking Orders

After dispatch, customers receive:

• Tracking link via email/SMS (courier shipments)
• LR number & transporter details (heavy shipments)

Track your order anytime under: My Account → Orders

Delivery Attempts

• Couriers typically attempt 2 deliveries
• If unsuccessful, the parcel may return to our warehouse
• Re-shipping charges will apply for re-dispatch
• Please ensure someone is available to receive the order
• Provide accurate address and contact details to avoid delivery failures

Remote & Non-Serviceable Locations

If your PIN code is out of coverage:

• We will offer delivery to the nearest courier hub, OR
• Cancel the order and issue a full refund

We recommend checking serviceability at checkout before placing your order.

Damaged or Lost Shipments

• Please record an unboxing video for high-value items
• Report damaged products within 48 hours of delivery with photos/video
• For lost shipments, we will investigate with the courier partner
• Replacement or refund will be provided after investigation

Bulk & Industrial Orders

• Bulk orders may require special packaging and handling
• Delivery timelines may vary based on order size
• For B2B orders, we can arrange freight/transport as per your preference
• Contact our sales team for custom shipping arrangements

Important Notes

• Delivery timelines are estimates and not guaranteed
• We are not responsible for delays caused by courier partners, weather, or unforeseen circumstances
• PO Box addresses are not serviceable
• Please ensure the delivery address is accessible to courier personnel
• For assistance with shipments, contact customer support with your order number

Need Shipping Help?

For questions about shipping and delivery, please contact: